Shipping policy

Shipping Policy

Thank you for shopping with Golden Years Co. Here's everything you need to know about how we get your order to you.

Order Processing All orders are processed within 1–3 business days after your order is placed. You'll receive a confirmation email with tracking information once your order ships. Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Times We offer free shipping on all orders within the United States.

Estimated delivery time after processing: 7–15 business days. Because our products are crafted and shipped to ensure quality, delivery may occasionally take a little longer during peak periods. We appreciate your patience — we know how important it is to help your senior dog comfortably.

Order Tracking Once your order ships, you will receive a tracking number by email. If you haven't received tracking within [PROCESSING TIME + a few days] business days, please contact us at (406) 370-7392.

Shipping Destinations We currently ship within the United States only.

Delays Golden Years Co is not responsible for delays caused by the shipping carrier, customs, weather, or other circumstances outside our control. If your order is significantly delayed, reach out to (406) 370-7392 and we'll help track it down.

Wrong or Incomplete Addresses Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.